Authors
Viviana Bastidas
Research Associate in Urban Systems and Infrastructure
Human-Oriented AI: Design Framework for Reaching Vulnerable Tenants
Principal Investigator: Viviana Bastidas Melo, University of Cambridge
Collaborator: Professor Jennifer Schooling, ARU
Council Partners: Cambridge City Council and South Cambridgeshire District Council
As local authorities develop AI-powered tools to support vulnerable tenants, there is a risk that technical development moves faster than the governance, ethical, and public value frameworks needed to ensure those tools are legitimate and trustworthy. This six-month project, led by Viviana Bastidas Melo at the University of Cambridge in collaboration with Professor Jennifer Schooling at ARU, will apply a Human-OrientedAI socio-technical framework to the early warning systems being developed by Cambridge City Council and South Cambridgeshire District Council. The project will produce an Architecture Vision, Architecture Modelling Scenarios, and an Architecture Roadmap — practical artefacts that embed governance, ethics, and public value requirements alongside technical design, and that can serve as a reusable blueprint for responsible AI adoption across the housing sector.